Shipping policy
Shipping Policy
Effective Date: June 11, 2026
Thank you for shopping with Elite Steps. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1-3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing may take additional time.
Shipping Times
Estimated delivery times are as follows:
United States
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Standard Shipping: 5-12 business days
International Orders
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Estimated delivery: 7-20 business days
Delivery estimates are provided for informational purposes only and are not guaranteed.
Actual delivery times may vary due to factors beyond our control.
Shipping Costs
Shipping fees are calculated and displayed during checkout before payment is completed.
From time to time, Elite Steps may offer free shipping promotions.
Any applicable shipping charges will be clearly shown at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may take several days to appear after shipment.
Delivery Delays
Delivery times may be affected by:
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Weather conditions
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Customs inspections
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Carrier disruptions
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High seasonal demand
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Public holidays
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Incorrect shipping information provided by the customer
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Events outside our reasonable control
Elite Steps is not responsible for shipping delays caused by carriers, customs authorities, or other third parties.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect shipping address is submitted, please contact support@elitesteps.shop immediately.
We cannot guarantee changes can be made once an order enters processing.
Elite Steps is not responsible for orders delivered to an incorrectly provided address.
Lost or Stolen Packages
If tracking information indicates that a package has been delivered but cannot be located, customers should:
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Verify the shipping address provided.
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Check with household members, neighbors, or building management.
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Contact the shipping carrier.
Elite Steps is not responsible for lost or stolen packages confirmed as delivered by the carrier.
However, we will make reasonable efforts to assist customers in resolving delivery issues.
Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, VAT, or other fees may be imposed by the destination country.
These charges are the sole responsibility of the customer and are not included in the purchase price unless explicitly stated otherwise.
Elite Steps has no control over customs fees and cannot predict their amount.
Split Shipments
In some cases, products may be shipped separately depending on inventory availability, warehouse location, or logistics requirements.
Customers will not incur additional shipping charges for split shipments unless otherwise stated.
Shipping Restrictions
We reserve the right to limit or refuse shipment to certain locations, addresses, or jurisdictions where shipping is unavailable or restricted.
Damaged Packages
If your package arrives visibly damaged, please:
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Take photographs of the package and product immediately.
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Contact support@elitesteps.shop within 7 days of delivery.
We will review the situation and provide an appropriate resolution where applicable.
Contact Information
For questions regarding shipping, delivery, or tracking information, please contact:
Elite Steps
Email: support@elitesteps.shop